CoralVault Terms & Conditions
Last updated: 4 September 2026
These Terms & Conditions apply to the use of the CoralVault website and to purchases made through www.coralvault.co.uk.
By using our website or placing an order, you agree to these Terms together with our Privacy Policy and our separate Shipping & Dead on Arrival (DOA) Policy.
1. About CoralVault
CoralVault is a UK marine coral and livestock business.
Website: www.coralvault.co.uk
For enquiries, please use the contact details shown on our website.
2. Using our website
You may use the CoralVault website to browse products, place orders, manage your account and contact us.
You must not misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious software, or use it for unlawful or fraudulent purposes.
3. Products and stock
CoralVault sells marine livestock, corals and related products.
Stock can change quickly, especially for one-off or limited livestock items. We make reasonable efforts to keep product information, prices and stock levels accurate, but occasional errors may occur.
Where a product is specifically described as WYSIWYG, the listing refers to the exact specimen shown.
Livestock appearance may vary naturally and may also look different under different lighting, photography or display settings.
4. Prices and payment
Prices are shown in pounds sterling unless otherwise stated.
Payment is handled through the payment methods available at checkout.
We reserve the right to correct obvious pricing or listing errors where permitted by law.
5. Orders
Submitting an order does not necessarily mean it has been accepted.
We may need to confirm:
- payment
- stock availability
- delivery details
- livestock availability
- any obvious pricing or listing errors
We may cancel or refuse an order where reasonably necessary, including where stock is unavailable, payment fails, delivery is not possible, fraud is suspected, or an obvious error has occurred.
Where appropriate, payments will be refunded.
6. Livestock care
Marine livestock requires suitable aquarium conditions and appropriate husbandry.
Customers are responsible for providing suitable:
- water parameters
- lighting
- flow
- acclimation
- compatibility
- general care
Any care information provided by CoralVault is general guidance and may need to be adjusted for individual aquarium conditions.
7. Shipping, cancellations and DOA
Our detailed rules for shipping, delivery, cancellations and Dead on Arrival claims are contained in our separate:
Shipping & Dead on Arrival (DOA) Policy
That policy forms part of these Terms where relevant to an order.
8. Customer details
You are responsible for providing accurate information when placing an order, including:
- name
- telephone number
- billing address
- delivery address
- postcode
We cannot be responsible for problems caused by incorrect or incomplete information supplied by the customer, except where otherwise required by law.
9. Marketing
Where you choose to receive CoralVault marketing, we may send information about new stock, promotions, competitions and other CoralVault updates.
You can unsubscribe at any time using the unsubscribe method provided.
10. Website analytics and internal systems
CoralVault may use authorised internal systems and third-party services to support the operation of the business.
These may include tools for:
- ecommerce
- stock management
- order processing
- analytics
- marketing
- social-media performance
- content planning
- customer support
- shipping and fulfilment
These systems are used internally by CoralVault and are not offered as public customer applications.
11. Artificial intelligence
CoralVault may use artificial intelligence and automated tools internally to assist with tasks such as:
- drafting product content
- analysing business data
- preparing marketing material
- generating content ideas
- supporting administrative work
Important customer-facing actions and business decisions are subject to human review where appropriate.
12. Intellectual property
Unless otherwise stated, CoralVault owns or licenses the content published on our website, including photographs, product descriptions, branding, graphics and written material.
You may not commercially reproduce or redistribute CoralVault content without permission except where permitted by law.
Third-party trademarks and content remain the property of their respective owners.
13. Third-party services
The CoralVault website may use or link to services operated by third parties, including payment providers, social-media platforms and analytics services.
Those services operate under their own terms and privacy policies.
We cannot guarantee that third-party platforms or APIs will always remain available or unchanged.
14. Website availability
We aim to keep the website available and functioning properly but cannot guarantee uninterrupted access.
Temporary downtime may occur because of maintenance, hosting issues, security work, software updates or third-party service failures.
15. Liability and consumer rights
Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.
Nothing in these Terms affects your statutory consumer rights.
Subject to applicable law, CoralVault is not responsible for losses caused solely by matters outside our reasonable control, including third-party outages, incorrect information supplied by the customer, or aquarium conditions outside CoralVault’s control.
16. Privacy
How we collect and use personal information is explained in our Privacy Policy.
17. Changes to these Terms
We may update these Terms from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be published on this page.
18. Governing law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply.
19. Contact
If you have questions about these Terms, please contact CoralVault using the contact details shown at: